FAQs
We're here to answer all of your questions!
Frequently Asked Questions
We generally assign one cleaner to your home. You can expect to see the same friendly person each time we clean. We will, however, send a substitute as needed to cover for your regular cleaner.
Payment is due at the time the cleaning is completed. If you pay by credit card, you can expect the payment to be processed the day your cleaning is scheduled.
If you need to cancel a cleaning or reschedule your appointment, please call the office as soon as possible and we will take care of it. Please understand that you may incur up to 50% cancellation fees if your appointment is canceled less than 48 hours prior to your appointment.
We always start recurring services off with a thorough deep cleaning. This gets your home in top-notch condition and ready for us to maintain the level of cleanliness.
This is such an excellent question, and we’re so glad you asked. Our highly-skilled cleaners are eager for your home to be as fresh and clean as possible. We ask that you tidy up your living space and place those random items, including kids' toys, that have been gathering in some piles in their appropriate places. Don’t worry; we often have those piles too.
If you wish for us to change your linens, we ask that you leave a clean set of bedding sheets (fitted, flat, pillow cases) on top of each bed that is to be serviced.
Thank you in advance for helping us ensure you have the best cleaning experience possible!
We wish for your home cleaning to be as stress-free for your pet as it is for you. If your pet prefers to have its own space while people are in your home, feel free to place them in a safe and secure location.
If you have a furry loved one that is particular about who you let in your home, we ask that you secure them outside or in a gated area for the safety of your pet and our cleaning crew.
If you plan not to be home when our cleaning team arrives, we ask that you let our team know during your initial consultation so we can establish safe and comfortable protocols for making your home sparkly clean.
Our intention at Maids on a Mission is to give you back more time in your day so you can “follow your dream, while we clean!”
With that being said, you are not required to be present during your one-time or recurring cleaning service. Upon establishing cleaning services, we’ll make arrangements for keyless entry into our home.
For those who prefer to be home during the cleaning, no problem, we’re more than happy to work around you as you enjoy relaxation tasks.
If you find you need to change your appointment time, simply give us a call at (210) 988-0288, so we’re able to move our mobile cleaning teams schedule quickly.
We ask for you to give us a 48-hour notice when rescheduling any service.
Yes. A move-in/Out cleaning is the cleaning of an empty house. That said, if you have a few items or pieces of furniture in the home, just let us know and we'll do our best to work around them.
For us to clean out drawers or cabinets, they need to be empty.
At Maids on a Mission, we provide all equipment and green, eco-friendly products that are safe for your family, furry loved ones, and plants.
If you have a product you absolutely love and would like our cleaning crew to use it, please leave it out on the counter. If there are any specific requirements, please leave a small note with your preferences.
You do not need to be at the house, but we will need access. You can leave a key or give us the door code. These arrangements will be made at the time of the booking.
We do not clean windows or wash walls. We also will not clean up pet messes or any sort.
